San Francisco introduces 311 for 24x7 information
On March 29th, the City will unveil its new "311" call center for San Francisco services. Instead of solving problems like homelessness, crime or even potholes in streets, Mayor Newsome has chosen to focus his attentoin on building a new call center where you can speak to a live operator 24x7 for any City business except "911" calls.The San Francisco Board of Realtors newsletter reports,"...San Franciscans will no longer have to find their way through a maze of over 2,000 city telephone numbers for the service they need—all they'll have to do is dial 911 for emergencies and 311 for everything else.
"The newly-constructed center will provide state-of-the-art call customer relationship management technology and serves as a back-up 911 center in the event of a service disruption at the primary 911 center. The center is being integrated into city departments. So, for example, not only can you call to report trash on your corner, the 311 Center can track a ticket through to resolution, notify a citizen by e-mail when it's picked-up, and for the first time provide real data to policy-makers and the public on how timely the city's response rates are for street cleaning requests citywide."
Good news for us? We'll see.
- Mick Orton
posted by SFResidence.com @ 6:46 AM
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